Delivery Information
Delivery Times
Delivery times may vary depending on the destination and the availability of items in your order.
Delivery Areas
We deliver to the following locations:
Mainland UK, Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, and Wales.
Shipping Fees
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For Mainland England:
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The delivery fee is £5.99 for orders up to £149.
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Delivery is free for orders over £150.
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For Northern Ireland, Channel Islands, Scottish Islands, Isle of Man, and Wales:
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The delivery fee is £25 for orders up to £149.
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The delivery fee is £15 for orders between £150 and £249.
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Delivery is free for orders over £250.
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Order Tracking
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When logged into your account, you can track your order via the My Orders page.
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You will also receive an email notification from the courier once your order has been dispatched.
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For a more convenient experience, you can also track your order status through our mobile app.
Download the app now and stay updated on your deliveries anytime, anywhere.
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If You Are Not at Home During Delivery
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If the courier is unable to deliver your parcel, it will be taken to the nearest branch of the courier service.
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You may collect your parcel within 3 working days.
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If the parcel is not collected within this time, it will be returned to us.
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A new shipping fee will apply if you wish to have the order re-sent.
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Checking Your Parcel Upon Delivery
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Before accepting the parcel, please inspect the packaging for any signs of damage, such as tearing, crushing, or water exposure.
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If you notice any such damage, do not accept the delivery.
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Ask the delivery personnel to prepare a damage report and return the parcel.
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This documentation will help to speed up the refund or exchange process.
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